Store Policies
Returns
Due to the personal nature of our products, we generally do not accept returns. Once a product has left our warehouse, we cannot guarantee it has not been opened or tampered with, which could compromise hygiene and safety standards. If you are dissatisfied with your order, please contact us at hello@crunchyandco.com. We are committed to finding a fair resolution. If your order was lost, stolen, or damaged by the shipping carrier, please contact the shipping company or your shipping insurance provider.
Shipping Insurance
Most orders are automatically covered for shipping damages, typically up to $100. In some cases, you may have the option to purchase additional shipping insurance, which can expand eligibility for claims or increase coverage value based on your order total.
For just a few dollars, shipping insurance helps protect your order from porch theft, shipping damages, and lost packages. We automatically add this coverage to your order for peace of mind, but you may choose to remove it if you prefer. However, we highly recommend keeping it, as it safeguards your order against unexpected shipping issues beyond both Crunchy & Co. and your control.
At Crunchy & Co., we cover the cost of packing supplies to ensure your order is safely prepared. We also never upcharge shipping costsâyou pay exactly what the carrier charges, with no hidden fees. Unlike major retailers that require annual subscriptions for shipping protection, we offer this coverage at a low, one-time cost per order to keep your package secure.
Choosing shipping insurance ensures your order is protected at an affordable price.
Samples
At Crunchy & Co., we make sampling easy and accessible. We understand the frustration of spending money on a new toxin-free product only to find it doesnât work for you. Most of our products are eligible for sampling for a few dollars, so you can try before committing to a full-size purchase. Visit our Samples product page to learn more. If a product you would like to sample is not listed, it may be because there is no suitable sample container or the price of the product is too low to justify a sample. Please contact us if you have any questions about samples. Check out our eligible samples.
Out of Stock
Our team is constantly restocking products in our shop. To ensure you don't miss out on your favorite items, use the "Notify me when back in stock" email alert. Simply enter your email address, and we'll notify you as soon as the product is available again. We closely monitor these alerts to prioritize the products you love most. Using the alerts almost guarantees we will restock your favorites!
Legal Disclaimers
Crunchy & Co is an authorized re-seller.
The products sold by Crunchy & Co. are sourced from third-party manufacturers and brands. Unless explicitly stated, Crunchy & Co. does not manufacture these products and, therefore, makes no representations or warranties regarding their safety, effectiveness, or suitability for any particular use.
By purchasing and using any product from Crunchy & Co., you acknowledge and agree that:
- Crunchy & Co. is not responsible for any adverse reactions, injuries, damages, or other issues that may arise from the use or misuse of any product sold on this website.
- All product claims, descriptions, and ingredient information are provided by the manufacturer. If you have any questions, concerns, or experience any adverse effects, you should contact the manufacturer directly for further information and resolution.
- It is the customerâs responsibility to read all product labels, warnings, and instructions before use and to consult with a qualified professional if they have any concerns about allergies, sensitivities, or potential interactions.
- Crunchy & Co. disclaims all liability for any direct, indirect, or consequential damages arising from the use of products purchased through this store.
By completing a purchase, the customer agrees to these terms and releases Crunchy & Co. from any liability related to the use of the purchased products.
We are not doctors.
The information provided on this platform should not be considered medical advice. It is essential to consult with a qualified healthcare professional or physician before making any decisions or taking any actions related to medical conditions, treatments, or medications. The information shared here is intended for informational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. By engaging in conversations or using the information provided, you acknowledge and accept that we are not responsible for any consequences or liabilities arising directly or indirectly from your reliance on the content. It is your responsibility to seek professional medical advice and make informed decisions based on your specific circumstances.
Crunchy & Co is an Amazon Associate.
Sometimes we will link to a product on Amazon to make it easy for you to find. As an Amazon associate, we may earn commissions on purchases made using our links, at no additional cost to you. Our recommendations are based on our honest opinions and experiences and we independently choose what we promote.
We may earn commission when you click on some links.
When we are unable to sell a product we love in our shop (not all brands accept retail partners), we may join a brand's affiliate programs. When you click on our affiliate links, we may earn commissions on purchases made at no additional cost to you. This helps fund this website and support our mission. We only recommend products that meet our own personal standards or that we personally use. Brands cannot pay us to receive a favorable review.
FAQ
What is "My Monthly Delivery"?
"My Monthly Delivery" is a convenient subscription service that helps you save on the essentials you already buy regularly.
Start by subscribing to at least one product. Once subscribed, you can customize your box each month to fit your needs. You can easily add or remove items, skip a month, or adjust the delivery schedule to every 2, 3 or 4 monthsâwhatever works best for you. If you donât need a product this month, like laundry detergent, simply remove it and add it back later.
You'll receive reminders 1 week and 1 day before your box is finalized, giving you time to make any changes.
Then, relax and enjoy the savings on your everyday essentials!
How are your products "tried and tested"?
At Crunchy & Co., we're committed to offering products that are both non-toxic and effective. We know how frustrating it can be to waste money on natural products that don't deliver results.
Thatâs why every product on our site undergoes thorough testing for efficacy. Before a product is added to our shop, we carefully screen multiple options to find the best-performing ones. If Ivy can't test a product herself, she relies on trusted friends, family members, and even customers to help pick the winners!
To put it into perspective, each time we introduce a new product category to our shop, we look at anywhere between 10-25 options. We screen the ingredients, ask questions, read customer reviews and narrow it down to 2-5 finalists. From there, we put it to the test, and only the winners get added to our shop.
This is why we don't carry an entire brand's lineupâwe only feature the products that are genuinely clean and proven to work.
How can I trust you won't "sell out"?
At Crunchy & Co., we are completely independent and have no loyalty to any specific brand. Unlike affiliates, we donât get paid by brands; in fact, itâs the other way aroundâwe pay for the inventory ourselves to keep in our warehouse and ship to you.
This means that every product you see in our shop is there because it has been tested and meets our high standards for cleanliness and efficacy.
If a brand changes its formula and no longer aligns with our standards, we will stop carrying that product. It's as simple as that. Our commitment is always to you, our customer, and not to any brand.
How can I sample a product before buying the full size?
At Crunchy & Co., we make sampling easy and accessible. We understand the frustration of spending money on a new product only to find it doesnât work for you. Most of our products are eligible for sampling for a few dollars, so you can try before committing to a full-size purchase.
Sample sizes are not the same as travel sizes. The purpose of a sample is to help you:
- Experience the taste or texture of a product.
- Test the color.
- Decide between different scents.
- Predict how it might perform for you.
Check out our sample products here.
If you don't see a product you would like to sample listed here, please contact us. Sometimes samples are not possible because no suitable sample container exists or the price of the full size product is too low, making paying for a sample financially unreasonable.
Do you offer free shipping?
Yes! We offer free shipping for the contiguous U.S. on orders over $110.
Where can I find a product's ingredients?
The ingredients for each product are clearly listed in the product page under the "Ingredients" tab.
We also describe the product's packaging for those who care about sustainable product packaging.
Are you on social media?
Yes, we are! Our social media channels are a great way to learn more about toxin-free living, stay updated on the latest news, and get product alerts and reviews.
You can find our social media links at the bottom of any page on our website or click here to see all our profiles. Stay connected with us!
How can I learn more about toxin-free living?
You will probably get tired of us saying this, but we're more than just a shop! We're a community!
If you want to learn more about toxin-free living, you're in the right place. Between our blog, our free guides and our social media channels, you'll be a pro in no time.
If you're searching for a resource you don't see on our site, send us an email at hello@crunchyandco.com so we can help!
How can I learn to read product labels for myself?
We're so glad you're asking this question because this is the best way to make informed product decisions.
We have a completely FREE community on Facebook dedicated to learning how to read product labels.
You can:
- Share product labels and ask us to analyze them
- Browse medical studies linked to specific ingredients
- Check out our running list of greenwashed brands
- Ask the community about clean products they've tried that *actually* work
We also have a ton of guides available for free to help you navigate toxin-free living.